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Technical Support Specialist

Jamaica

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What I'm looking for

I seek a role where I can combine hands-on technical support with simulation or VR development, in a collaborative, growth-oriented team that values clear communication and learning.

I am a driven, detail-oriented Technical Support Specialist with hands-on experience diagnosing and resolving hardware, software, and network issues across diverse user environments. I communicate clearly with non-technical users and document recurring issues to improve support workflows.

I have practical experience supporting faculty, staff, and students in-person and remotely, and I have built and optimized simulation and VR applications using Unreal Engine and Unity while integrating hardware and software tools. My background includes IT infrastructure, cybersecurity fundamentals, programming in Python, C, C#, and C++, and using tools such as SPSS, Microsoft Office, Photoshop, and Canva.

I am adaptable, a fast learner, and thrive under pressure; I combine technical troubleshooting with user-focused training and technical documentation to increase ticket resolution efficiency and maintain reliable system performance.

Experience

Work history, roles, and key accomplishments

Game/Simulation Developer

Ceres Robotics

Dec 2024 - Dec 2025 (1 year)

Designed and optimised a detailed simulation environment in Unreal Engine for advanced drone testing scenarios, ensuring accurate physics and performance. Performed system optimisation, profiling, and debugging to ensure reliable performance across. Applied both software and IT troubleshooting to maintain workflow stability.

C#Python Unreal Engine Unity C++Performance Profiling Simulation Hardware Integration Debugging

Technical Support Representative

Mona School of Business and Management

Aug 2024 - Aug 2025 (1 year)

Provided in-person and remote support for faculty, staff, and students, resolving hardware, software, and connectivity issues and improving ticket resolution efficiency through user training and documented workflows. Diagnosed and addressed user access, connectivity, and configuration issues involving Microsoft Office Suite, SPSS, and domain systems.

Windows MacOS Networking Microsoft Office SPSS User Training Technical Documentation Drupal Website Management And Development

Administrative Assistant

Island Health Care

Jul 2023 - Jan 2024 (6 months)

Managed confidential patient records, verified insurance payments, and produced reports and promotional materials using Canva and Photoshop to improve departmental communication and accuracy.