Batuhan Sudogan

Handled inbound chats and emails from consumers, assisting with refunds, discounts, cargo tracking, stock checks, and order cancellation processes.

Coordinated meetings, incentives, conferences, and exhibitions (MICE) travel activities and helped organize bookings and itineraries.

Managed kitchen setup for service, handled weekly ordering, and organized the weekly shift chart, including production setting and HACCP controls.

Worked in the Grillardin/hot section on full-time basis, preparing meats for mise en place and supporting HACCP controls and order control.

Prepared garde manger, saucier, and grillardin stations in a full-time kitchen role, including production setting, HACCP controls, and supply chain organization.

Served as a private room service cook in the PRD section, producing meals quickly and organizing HACCP controls and service operations for daily room service.

Supported banquet food production and organization, including grilling and helping set up cooking workflows for service.

Trained in butchery to develop cutting skills for meat, fish, and poultry, and assisted with fridge organization and cleaning tasks.

Worked as a line cook with a focus on cleaning and kitchen preparation tasks while observing chef procedures, including HACCP controls and kitchen organization.

Worked as a trainee at Orange Restaurant inside Marriott Hotel Asia, handling food refill checks, mise en place preparation, and cold section (garde manger) responsibilities.

Supported KYC/AML workflows including POA, WCH, EDD, and handled related tickets and online chat for approximately one year as part of the KYC infrastructure team.

Provided customer support via inbound chats by helping users resolve issues across the app and website, including crypto deposit/withdrawal, account, P2P, NFT, and security-related topics.

Worked as a senior analyst and ranked as a top analyst in QA and Production Rate KPI reporting for multiple months over two years.

Served as a senior analyst handling EDD using OSINT, along with World-Check One (WCH) screening and Proof of Address (POA) verification.

Studied Gastronomy and Culinary Arts at Yeditepe University from 2004 to 2015.

Attended İstek Vakfı Özel Belde High School from 1997 to 2004.

Attended Nurettin Teksan Elementary School from 1992 to 1997.