Metin Özdursun

Performed laboratory analyses for flour quality and safety, supporting production control and ensuring compliance with standards across batches from July 2021 to December 2022.

Managed production and quality control processes to maintain product standards and hygiene from November 2020 to May 2021, implementing controls aligned with BRC Food v8 requirements.

Oversaw production engineering tasks and process improvements to increase efficiency and product consistency between November 2019 and August 2020.

Provided retail sales and customer service at a Vodafone shop from September 2016 to June 2019, achieving sales targets and supporting clients with product and service selection.

Managed cafe operations, staff scheduling and customer experience from November 2015 to March 2016, improving service consistency and daily operations.

Supervised store staff and daily service operations from February 2015 to August 2015, ensuring customer satisfaction and adherence to service standards.

Led front-of-house service and coordinated wait staff from March 2014 to January 2015, improving service flow and guest satisfaction.

Managed overall cafe operations, staff and customer experience from September 2010 to October 2013, implementing processes to streamline service.

Graduated from the Faculty of Engineering, Food Engineering Department in 2018.