BT
Open to opportunities

Barshana Thapaliya

@barshanathapaliya

Customer-focused sales representative with a commitment to service excellence.

Nepal

What I'm looking for

I am seeking a role that values customer engagement and offers opportunities for growth.

As a dedicated Sales and Customer Experience Representative, I thrive on delivering exceptional service while driving sales growth. My experience spans various roles, including Customer Service Representative and Recovery Officer, where I honed my skills in addressing customer inquiries, upselling, and resolving issues efficiently.

Throughout my career, I have consistently met and exceeded sales targets by fostering strong relationships with customers and understanding their unique needs. My educational background in Management and ongoing studies in Counselling Psychology equip me with the tools to connect with clients on a deeper level, ensuring their satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

QP
Current

Sales and Customer Experience Representative

QPSL

May 2024 - Present (1 year 1 month)

Customer-focused professional combining sales expertise with a commitment to service. Responsible for addressing customer inquiries, upselling, and cross-selling while documenting interactions and resolving issues.

AP

Recovery Officer/Customer Service Representative

AAS Outsourcing Pvt.Ltd

Feb 2020 - Apr 2024 (4 years 2 months)

Maintained detailed records of debtor accounts and communicated with clients to provide updates on recovery efforts. Ensured customer satisfaction through follow-up communication and issue resolution.

Education

Degrees, certifications, and relevant coursework

IM

Institute of Crisis Management

Master's, Counselling Psychology

2022 -

Pursuing a degree in Counselling Psychology, focusing on techniques for effective communication and support in crisis situations.

RC

RR College

Bachelor's, Social Roles and Responsibilities Work

2018 - 2022

Studied social roles and responsibilities, focusing on the impact of societal structures on individual behavior and community dynamics.

SS

Shree Padma Higher Secondary School

High School, Management

Tech stack

Software and tools used professionally

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Barshana Thapaliya - Sales and Customer Experience Representative - QPSL | Himalayas