Open to opportunities

Barbara Carlini Scappini

@barbarascappini

Message

I build scalable customer education programs that drive SaaS product adoption.

Brazil

Message

What I'm looking for

I'm looking for international remote opportunities where I can build scalable customer education, onboarding, and enablement programs that improve product adoption and customer outcomes.

At Asksuite, I established the Customer Education function and transformed reactive one-to-one training into a structured one-to-many enablement program.

I built a custom LMS with Lovable without a dedicated technical team, bringing together live training, on-demand content, learning paths, certifications, and analytics. The platform reached 869 registered users and issued 58 certifications.

I consolidated roughly 1,350 individual training sessions into 135 structured live sessions, reducing training volume by approximately 90%. I also partner across Customer Success and Product to shape education throughout the customer lifecycle.

Earlier at Destra, I built Customer Success and Customer Journey functions, created onboarding and training programs, and supported major licensed brands and Brazilian football clubs. I also lead 20+ international counselors at Camp Jeanne d'Arc, guiding recruitment, onboarding, staff development, and training.

Experience

Work history, roles, and key accomplishments

Current

Head Counselor

Current

Camp Jeanne d'Arc

Apr 2026 - Present (5 months)

Lead 20+ international counselors, overseeing recruitment, hiring, onboarding, performance management, and staff development. Designed and built an Activity Scheduler tool to replace manual scheduling.

Leadership Staff Management Recruitment Onboarding Performance Management Training Program Coordination Tool Development

Customer Education Lead

Asksuite

Dec 2025 - Jun 2026 (6 months)

Established the Customer Education function, turning reactive one-to-one training into a structured one-to-many enablement program. Built a custom LMS using Lovable, growing the platform to 869 registered users and issuing 58 certifications.

Lovable LMS Development Instructional Design Certification Programs Analytics Customer Success Product Adoption Video Production Onboarding

International Customer Success Analyst

Asksuite

Nov 2024 - Dec 2025 (1 year 1 month)

Managed international customer accounts, advising on platform usage, product adoption, and performance optimization. Pioneered the one-to-many training model that became the Customer Education function.

Customer Success Product Adoption Performance Optimization Training Process Standardization

Customer Support & Onboarding Leader

Destra

Sep 2021 - Jun 2024 (2 years 9 months)

Built the Customer Success and Customer Journey function from the ground up, introducing the company's first onboarding process and training programs. Managed relationships with major licensed brands and national football clubs.

Customer Success Onboarding CRM NPS Analysis Performance Reviews team training Instructional Design Documentation

Summer Camp Counselor

Camp Jeanne d'Arc

Jun 2023 - Aug 2023 (2 months)

Served as a summer camp counselor, supporting campers and activities.

Customer Success Agent

Destra

Feb 2021 - Sep 2021 (7 months)

Supported and trained platform users, maintained customer relationships, and created Help Center articles and knowledge base content. Tracked contractual obligations and supported platform automation and integration.

Customer Support Training Knowledge Base Help Center CRM Automation Integration