Open to opportunities

Balen Ahmed

@balenahmed

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Aspiring software engineer with strong skills in programming and analysis.

Iraq

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What I'm looking for

I am looking for a dynamic work environment that fosters growth, innovation, and collaboration, where I can apply my technical skills and contribute to impactful projects.

I am a dedicated software engineer with a Bachelor’s degree from the University of Kurdistan – Hewler, where I graduated with top honors. My academic journey has equipped me with a solid foundation in software engineering principles, including object-oriented programming, algorithms, and system analysis. I have a passion for developing innovative solutions and have honed my skills through various projects and internships.

In my current role as a Product Support Engineer at Nass, I manage service level agreements and collaborate with vendors to enhance business operations. My experience as a co-founder of Nawshan Co. for tech solutions has also provided me with valuable insights into marketing strategies and business development in the tech sector. I am proficient in multiple programming languages and frameworks, including Python, Java, and React, and I am eager to leverage my skills in a challenging new role.

Experience

Work history, roles, and key accomplishments

Current

Product Support Engineer

Current

Nass

Jul 2024 - Present (11 months)

Managed and tracked SLA for tickets and complaints, ensuring timely updates with vendors. Collected requirements and performed feasibility studies for new features, while coordinating changes and upgrades with clients.

SLA Management Communication

BI and Requirement Analysis Intern

DIT KRG

Jul 2023 - Aug 2023 (1 month)

Collaborated with experienced team members on ongoing projects, quickly adapting to new technologies. Utilized Tableau and Tableau Prep for data cleaning and visualization, enhancing data accessibility.

Data Visualization Tableau Team Collaboration Adaptability To New Technologies

Co-Founder

Nawshan Co. for Tech Solutions

Mar 2022 - Apr 2023 (1 year 1 month)

Developed marketing strategies to introduce the company to local businesses and researched business needs to identify opportunities in the tech sector.

Marketing Strategy Business Research Networking

IT Helpdesk Intern

Hightech Enterprise

Aug 2020 - Sep 2020 (1 month)

Designed a database for inventory management and collaborated with IT professionals to enhance client satisfaction and solve critical problems.

Database Design Team Collaboration Problem Solving Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Kurdistan – Hewler

Bachelor of Software Engineering, Software Engineering

2020 - 2024

Grade: Top three class honor

Activities and societies: Participated in coding competition (Second place) and Binomial Acumen math competition 2022 (Third place).

Courses included OOP in Java, Algorithms, System analysis and design, Operating Systems, Data Structures, Web Technologies, Software testing, SDLC lifecycle, using Python to interact with OS, and Applied Telecommunication and Wireless Networks Engineering.