At Slice, I analyzed customer and operational data with SQL, Python, and Excel to identify trends and workflow bottlenecks. My analysis contributed to improvements in CSAT and first-contact resolution, reduced response time, and informed dashboards tracking customer experience and team performance.
At Amazon Development Center, I processed and analyzed datasets, resolving 8,000+ data-related queries while maintaining 95%+ quality scores. In my projects, I’ve developed SQL-based insurance performance analysis and compared predictive models for loan default, selecting Logistic Regression based on its evaluation results.
