At Lodestone Solutions Pvt. Ltd., I write specifications for claims workflow SaaS features, including AI and payment integrations, 837 claim files, the claim wizard, and FNOL. Mapping edge cases during payment integration helped avoid significant development rework.
I handle end-to-end QA across three active product modules, writing manual test cases in Zephyr and managing defects and release versions in Jira. My work has kept the defect escape rate under 5%, with zero critical production incidents across four consecutive releases.
At Carelon Global Solutions LLP, I designed SOPs for U.S. healthcare claims workflows and served as the business-side SPOC for requirement validation and UAT. I also processed complex claims as a Claims Associate and contributed to cross-functional process improvements.
