Open to opportunities

Ayda Ezatpour

@aydaezatpour

Partnerships and retail buying professional with 6+ years driving customer satisfaction, account growth, and service excellence.

Indonesia

Message

What I'm looking for

I’m looking for a buyer/partnerships role where I can combine customer-first service with data-informed range decisions. I want a fast-paced team that values process improvement, clear communication, and measurable account growth.

I’m a results-driven retail buying and partnerships professional with 6+ years of experience in fast-paced environments, specialising in womenswear, homeware, and wholesale partnerships. I focus on building strong relationships, resolving customer queries quickly, and delivering consistently high-quality service experiences.

In my Partnerships Buyer role, I act as a main point of contact and work across teams to improve processes and ensure a smoother customer journey. I proactively address issues and identify ways to improve service delivery, contributing to measurable account growth.

Previously as a Junior Buyer, I delivered product ranges with a strong focus on customer needs, preferences, and overall experience. I used customer feedback and sales analysis to improve ranges and demand, while collaborating across internal and external teams to ensure products met expectations.

I also bring hands-on experience across buying support, admin, and retail front-line roles—selecting and launching products in response to customer demand, coordinating delivery and quality standards, and supporting operations with accuracy and efficiency. I’m known as a strong communicator who balances multiple priorities while keeping the customer at the centre.

Experience

Work history, roles, and key accomplishments

Partnerships Buyer

N Brown Group

Jan 2024 - Nov 2025 (1 year 10 months)

Built and maintained partner relationships, acting as the main point of contact to resolve queries quickly and effectively. Drove account growth by 6% in the first year and 44% in the second year by improving service delivery and partnering with internal teams.

Partner Relationship Management Customer Service Zendesk Problem Solving Stakeholder Management Account Growth Process Improvement Communication

Junior Buyer

N Brown Group

Apr 2021 - Jan 2024 (2 years 9 months)

Delivered product ranges focused on customer needs, preferences, and overall experience, ensuring the right balance of choice, quality, and value. Improved seasonal collections by using customer feedback and sales analysis and collaborating with internal and external teams to meet customer expectations.

Buying & Merchandising Customer Feedback Analysis Sales Analysis Complaint Resolution Cross Functional Collaboration Time Management Verbal Communication Written Communication

After Sales Assistant Buyer Support

N Brown Group

Sep 2020 - Apr 2021 (7 months)

Selected and launched new products in response to customer demand and emerging trends, supporting ranges that met customer needs. Coordinated with internal teams to ensure products were delivered on time and met quality standards using market and competitor insight to choose the right products at the right price.

Product Pricing Order Management Standards MS Office

Buying Admin Assistant

N Brown Group

Aug 2018 - Sep 2020 (2 years 1 month)

Managed day-to-day buying administration processes to ensure products met quality standards and were delivered on time. Monitored sales and customer demand to identify issues early, and coordinated with suppliers and internal teams to support smooth operations and improve customer satisfaction.

Admin & Operations Quality Control Sales Demand Monitoring Customer Service MS Office Process Improvement & Efficiency

Admin Assistant

Next Plc

Oct 2017 - Jul 2018 (9 months)

Delivered accurate daily store operations to ensure a smooth and reliable customer experience. Handled cash processes with high accuracy and supported onboarding of new team members to reinforce effective store processes and customer service.

Store Operations Cash Handling Onboarding Customer Service Transaction Support

Sales Assistant

Next Plc

Jun 2014 - Oct 2017 (3 years 4 months)

Provided friendly, high-quality service in a fast-paced retail environment by answering product queries, delivering styling advice, and resolving customer issues confidently. Promoted to Visual Merchandiser, creating in-store displays aligned to brand standards to improve the customer experience and support store targets.

Retail Customer Service Style Advice Visual Merchandising stock replenishment Transaction Processing Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Manchester

Bachelor of Science (BSc), Fashion Buying and Merchandising

2016 - 2020

Grade: First-Class Honours

Activities and societies: Key modules: Buying & Merchandising; Garment Technology; Marketing; Fashion Management.

Earned a BSc in Fashion Buying and Merchandising, achieving First-Class Honours. Studied modules including Buying & Merchandising, Garment Technology, Marketing, and Fashion Management.