Open to opportunities

Aya Ben Brahim

@ayabenbrahim

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Dedicated Customer Success Specialist with expertise in digital growth.

Tunisia

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in customer success.

I am a dedicated and proactive professional with a Master’s in Digital Marketing and a strong foundation in web platforms, SEO, and client support. My experience as a Junior Webmaster at ILEY'COM has honed my skills in managing CMS platforms and optimizing digital visibility, which has significantly improved customer satisfaction.

Throughout my career, I have been known for my ability to act as the main point of contact for client websites, ensuring that issues are proactively identified and resolved. I have successfully implemented SEO strategies across various platforms, including Amazon and Etsy, and applied growth hacking techniques to enhance website traffic and user engagement. I am eager to leverage my relationship management skills, analytical thinking, and cross-functional collaboration in a Customer Success Manager role.

Experience

Work history, roles, and key accomplishments

Current

Junior Webmaster

Current

ILEY'COM

Jan 2022 - Present (3 years 4 months)

Acted as the main point of contact for client websites, ensuring issues were proactively identified and resolved. Improved online visibility and retention by implementing SEO strategies across Amazon, Etsy, and web platforms.

SEO Etsy WordPress Shopify

Digital Marketing Intern

ILEY'COM

Jan 2022 - Present (3 years 4 months)

Supported the digital team in maintaining web platforms and improving search engine visibility. Gathered customer feedback and usage metrics to enhance website experience and resolve common issues.

SEO Customer Feedback Google Ads SEMrush

Digital Marketing Intern

Doctourna

Jan 2021 - Present (4 years 4 months)

Conducted market and keyword research to identify opportunities for content optimization. Assisted in responding to online customer inquiries and collecting product improvement feedback.

Market Research Keyword Research Product Feedback Google Ads SEMrush

Education

Degrees, certifications, and relevant coursework

Virtual university of Tunis (UVT)

Bachelor’s Degree, Internet Of Things (IoT)

Currently pursuing a Bachelor’s Degree in Internet of Things (IoT). This program focuses on the foundational principles and practical applications of IoT technologies.

Institute of Higher Commercial Studies

Master’s Degree, Digital Marketing

Completed a Master’s Degree in Digital Marketing, gaining expertise in web platforms, SEO, and client support. Focused on managing CMS platforms, optimizing digital visibility, and improving customer satisfaction.

Institute of Higher Commercial Studies

Bachelor’s Degree, Marketing

Obtained a Bachelor’s Degree in Marketing, building a strong foundation in marketing principles and strategies. Developed skills in market and keyword research, and content optimization.