At Vertex Software Digitals, I developed an AI-powered customer support and workflow automation platform for healthcare operations, with applications in e-commerce and real estate. I improved retrieval relevance from 76% to 85% by expanding hybrid RAG with GraphRAG and multimodal retrieval.
I also developed agent workflows and real-time voice agents that connected enterprise knowledge, CRM records, and external APIs. These workflows saved operations teams about six hours per week on repetitive tasks, while voice improvements reduced median response latency from 1.8 to 1.3 seconds.
At Zillow Group, I delivered an AI-powered property search and listing insights experience. Listing-grounded question answering and refined retrieval raised top-five search relevance from 73% to 81% on an internal evaluation set.
Earlier, I developed features for Khoros’s enterprise social media management platform and H-E-B Digital’s online grocery and curbside fulfillment platform. At H-E-B Digital, I helped reduce inventory update delays from 12 to 7 minutes and product catalog page load time from 3.1 to 2.4 seconds.
