Looking for a job

Aurel Adjovi

@aureladjovi

Message

I resolve complex customer issues and lead data-driven marketing teams.

United States

Message

What I'm looking for

I'm looking for a customer experience or marketing role where I can resolve complex client needs, improve processes, lead teams, and use CRM, reporting, and digital marketing insights to drive stronger customer outcomes.

At Toyota Connected, I deliver Tier 2 English and French support for service, repair, warranty, and product inquiries across phone, chat, and email. I document cases in CRM systems, manage recall and maintenance outreach, and focus on clear one-call resolutions.

Previously at Genpact, I led marketing strategists through campaign reporting, coaching, recruitment, training, and growth planning. I also reduced escalated customer complaints by 40%, improved support efficiency by 15%, and used KPIs and A/B testing to strengthen marketing initiatives.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Toyota Connected

Mar 2024 - Jul 2026 (2 years 4 months)

Delivered Tier 2 support for service, repair, warranty, and product inquiries, resolving complex cases escalated from Level 1 agents. Managed high-volume inbound communications across phone, chat, and email with a focus on one-call resolution.

CRM Customer Service De escalation Remote Support Documentation