Audrey Furby
@audreyfurby
Medical Assistant focused on telehealth, EHR workflows, and patient triage to deliver compassionate, efficient virtual care.
United StatesWhat I'm looking for
I’m a Medical Assistant with hands-on clinical experience and a strong background in patient communication, EHR systems, and insurance coordination. I support virtual care delivery through patient triage, telehealth operations, and appointment coordination, while maintaining strict HIPAA compliance.
In my current telehealth role, I conduct patient intake (medical history, medication reconciliation, vital documentation) in the EHR and manage patient flow with real-time charting. I educate patients on treatment plans, medications, and follow-up care, and I handle clinical tasks including EKGs, injections, phlebotomy, and specimen collection.
Previously, I managed billing and operational workflows in fast-paced healthcare settings, using CPT and ICD-10 to resolve claims and optimize processes. I also coordinated insurance verification and prior authorizations, ensuring accurate documentation and dependable patient support.
I bring strong leadership and customer service skills from managing day-to-day operations, training, scheduling, payroll, and financial oversight. My externship experience reinforced my clinical readiness through phlebotomy, specimen collection, lab testing support (HIV, TB, hepatitis), and infection control protocols.
Experience
Work history, roles, and key accomplishments
Medical Assistant
Company Pittsburgh
Jan 2025 - Present (1 year 2 months)
Conduct patient intake in EHR, including medical history, medication reconciliation, and vital documentation, and support providers during virtual visits. Coordinate telehealth appointments, triage patient concerns via phone and messaging, and manage insurance eligibility and prior authorizations while maintaining HIPAA compliance.
Hair Studio Manager
Hbd Hair Studios
Jan 2017 - Jan 2025 (8 years)
Managed daily salon operations including staffing, scheduling, payroll, and financial oversight while delivering high-quality customer service. Trained and supervised staff to maintain service standards and resolve client concerns efficiently.
Unit Secretary
Allegheny General Hospital
Jan 2016 - Jan 2020 (4 years)
Managed billing operations for ICU and MICU dialysis patients with accuracy and compliance. Used CPT and ICD-10 coding to resolve claims, optimize billing processes, and maintain patient records in a fast-paced hospital environment.
Customer Service Representative
The Cigna Group
Jan 2014 - Jan 2016 (2 years)
Managed billing accounts and resolved insurance claims, verifying insurance eligibility and preparing documentation for patient appeals. Delivered customer service that achieved a 98% satisfaction rate.
Clinical Extern
Falk Clinic
Performed phlebotomy and specimen collection and assisted with lab testing for infectious diseases including HIV, TB, and hepatitis. Followed strict infection control protocols to support safe clinical operations.
Education
Degrees, certifications, and relevant coursework
Community College of Allegheny County
Medical Assistant Certification, Medical Assisting
2025 -
Completed a Medical Assistant certification program starting in August 2025.
Indiana University of Pennsylvania
Bachelor of Science, Psychology
2014 -
Earned a Bachelor of Science degree in Psychology starting in August 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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