Ashwini Subramanya
@ashwinisubramanya
I lead major incidents, change, and problem management while automating IT operations workflows.
IndiaWhat I'm looking for
At Cognizant, I lead P1/P2 major incidents, problem management, CAB reviews, and service restoration communications. I built Microsoft Copilot agents that reduced RCA documentation effort by 40% and weekly leadership reporting effort by 70%.
Across Accenture, Microland, PayAsia, and Relyon Softech, I've managed global change operations, incident triage, alert handling, application support, and service improvement. I bring 14+ years of IT service management experience grounded in RCA, stakeholder coordination, SLA adherence, and process automation.
Experience
Work history, roles, and key accomplishments
Lead and drive Problem Management activities for recurring and high-impact incidents, facilitating Root Cause Analysis (RCA) meetings and 5 Whys discussions. Designed and developed an AI-powered RCA Assist Agent using Microsoft Copilot to automate post-RCA documentation in ServiceNow, reducing manual documentation effort by 40%.
Packaged App Development Sr. Analyst
Sep 2021 - Apr 2025 (3 years 7 months)
Facilitated change approval processes by reviewing change requests and assessing completeness, validity, and risk impacts. Led the Global Change Advisory Board and automated parts of the change review process, achieving a 30% improvement in review efficiency within 12 months.
Sr. Change Analyst
Microland Limited
Oct 2017 - Aug 2021 (3 years 10 months)
Coordinated, facilitated, and managed cross-regional and global changes, steering them through review and approval processes. Convened and chaired the Global CAB, ensuring adherence to Change Management policy and service metrics.
Consultant
PayAsia Management Pvt Ltd.
Jun 2015 - Sep 2017 (2 years 3 months)
Provided B2C Payroll Implementation and Support.
IT Analyst
Microland Limited
Nov 2014 - Jun 2015 (7 months)
Handled Incident Management, alert handling, and technical support.
Sr. Support Officer
Relyon Softech Ltd.
May 2011 - Aug 2013 (2 years 3 months)
Provided application support for end users for taxation products (TDS, Income Tax, XBRL).
Education
Degrees, certifications, and relevant coursework
Sapthagiri College of Engineering
Bachelor of Engineering, Computer Science
Bachelor of Engineering in Computer Science from Sapthagiri College of Engineering, Bengaluru.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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