Ashwini H
@ashwinih1
I optimize workforce staffing, scheduling, and service levels through data-driven operations.
IndiaWhat I'm looking for
At Accenture Solutions, I manage workforce operations that sustain 96%+ SLA adherence through staffing optimization and capacity planning.
I use Tableau dashboards to analyze IRT, AHT, CSAT, and high-volume queue trends, enabling proactive intraday decisions. My real-time interventions have reduced shrinkage by approximately 6% and improved productivity by 8–10%, while maintaining 93–95% schedule adherence.
Previously, I managed daily workforce reports, attendance, shrinkage, SHC/AHC, queue monitoring, and AUX management across multiple shifts. I also bring Trust & Safety experience, where I reviewed high-volume content and accounts while achieving 95% utilization and 98–100% quality scores.
I hold a Bachelor of Commerce from Bengaluru University and apply my background in analytics, reporting, and business operations to workforce management and MIS.
Experience
Work history, roles, and key accomplishments
Managed workforce management operations to achieve 96%+ SLA adherence, optimizing staffing and capacity plans. Analyzed IRT, AHT, CSAT, and queue trends via Tableau dashboards, enabling proactive intraday decisions.
Managed daily workforce reports, attendance, shrinkage, and SHC/AHC across multiple shifts, supporting 95%+ schedule adherence. Executed real-time queue and AUX monitoring, maintaining unplanned leaves at 6%.
Reviewed and moderated high-volume platform content and user accounts, adhering to Trust & Safety SOPs and compliance guidelines. Achieved 95% utilization and maintained 98-100% quality scores.
Education
Degrees, certifications, and relevant coursework
Bengaluru University
Bachelor of Commerce, Commerce
2018 - 2021
Grade: 90%
Completed Bachelor of Commerce from SVR Group of Institutions, Bangalore University, securing 90%. Projects in Accounting, Taxation, and Business Operations built a foundation in analytics and reporting.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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