At Amperos Health, I lead a team of 12 Quality Analysts auditing claims for AR follow-up. I improved the department’s quality and accuracy score from 88% to 97.5% through targeted feedback and coaching.
I designed monthly QA calibration audits with operations supervisors to align scoring standards across multi-specialty accounts. Root-cause analyses and updated standard operating procedures helped reduce recurring documentation and coding errors by 22%.
At R1 RCM, I delivered in-person and virtual training on revenue cycle processes and software systems. I also developed training resources and provided hands-on instruction in billing, insurance verification, claim submission, and denial management.
Earlier, at CorroHealth and Pacific an access healthcare, I trained employees on RCM practices and supported quality checks, AR reporting, and inventory allocation. I began in Accounts Receivable, reviewing claims, following up on denials and rejections, and resolving billing variances.
