Aryan Deep

Led technical program delivery for a customer self-service portal and AI-driven merchant onboarding, cutting onboarding turnaround from 7-10 days to 2-3 days. Managed automated reconciliation processes, reducing investigation time by over half and resolving most cases without provider escalation.

Translated client and stakeholder requirements into BRDs, FRDs, user stories, and wireframes for new platform features. Built automated dashboards consolidating campaign and business performance data across 50+ campaigns, cutting reporting turnaround by roughly 85%.

Gathered project requirements from stakeholders to align research scope with business and technical objectives. Researched applications of analytics for understanding customer behavior and usage patterns, and prepared presentations summarizing findings.

Redesigned the sales process and implemented a CRM workflow with defined lead-scoring criteria. Set individual agent KPIs and built executive dashboards giving leadership real-time visibility into pipeline health and conversion performance.

Conducted an end-to-end operational audit for a restaurant client, applying menu engineering and supplier cost analysis to control purchasing costs. Introduced inventory controls, staff performance scorecards, and SOPs, and built weekly KPI dashboards.

Cleaned and performed EDA on sales data to surface trends, seasonality, and correlation with external factors. Ran web scraping to gather competitor pricing and positioning data, feeding into SWOT and break-even analysis.

Researched and qualified sales leads by job title and sector against client targeting criteria, maintaining CRM records for active campaigns. Identified and corrected missing or duplicate lead data, improving regional data quality used for CRM reporting.

Grade: 8.2

Pursued a Bachelor of Technology in Mechanical Engineering, achieving a GPA of 8.2.