At Soul AI, I create and refine prompts and evaluate AI-generated outputs for quality, consistency, bias, and adherence to task instructions. I also maintain reusable prompt resources and flag issues with project teams to support improvements to model behavior.
At Physics Wallah, I coordinate daily batch operations and support academic workflows. I work with students, faculty, and internal teams to resolve queries, follow up on tasks, and maintain records for reporting and monitoring.
At DemandX, I audited customer-service calls and transcripts against quality and compliance criteria for compensation claims involving Johnson & Johnson and PFA lawsuits in the United States. I documented findings, escalated issues, and used Microsoft Excel and Google Sheets to track audit results.
