Arpit Jaiswal
@arpitjaiswal1
Operations Manager specializing in AML operations and process optimization, plus coaching professionals to communicate with confidence.
IndiaWhat I'm looking for
I’m a results-driven Operations Manager with 7+ years of experience across BPO, AML operations, technology, telecom, and sales. I combine operations management, compliance monitoring, and stakeholder leadership to deliver measurable performance through SLA/KPI focus and continuous improvement.
At Teleperformance Global Pvt. Ltd., I led day-to-day operations for a 280-member team while ensuring AML compliance, operational efficiency, and SLA adherence. I implemented process improvements that increased operational efficiency by 8% and reduced costs by 2%, and I led engagement and retention initiatives that reduced attrition and improved productivity.
Alongside operations leadership, I coach professionals through Verbalyst to strengthen workplace communication, leadership presence, confidence, and structured speaking for meetings, presentations, and stakeholder discussions. I’ve also driven impactful AML compliance and workforce initiatives—such as reducing false positives by 12%, improving ESAT scores by 10%, and cutting shrinkage by 15%—and I bring Lean Six Sigma Yellow Belt methodology to every improvement cycle.
Experience
Work history, roles, and key accomplishments
Business Communication Coach
Verbalyst
Mar 2025 - Present (1 year 3 months)
Provide 1:1 coaching to working professionals to improve workplace communication, confidence, and leadership presence. Coach structured speaking and clarity for meetings, presentations, and stakeholder communication, including email and chat messaging.
Managed daily operations for a 280-member team, ensuring AML compliance, SLA adherence, and operational efficiency. Implemented process improvements that increased efficiency by 8% and reduced costs by 2%, while driving engagement and retention to improve team productivity.
Assistant Manager – Operations
Sep 2021 - Dec 2023 (2 years 3 months)
Led multiple operational teams to maintain AML/KYC process accuracy, compliance adherence, and performance optimization. Designed automation strategies and SOPs, mentored team leaders, and monitored KPIs, workforce planning, and quality standards to achieve business targets.
Managed a team of 20–22 associates, achieving 106% of performance targets through coaching, performance reviews, and escalation handling. Supported AML transaction monitoring to strengthen operational quality standards and consistency.
Provided technical troubleshooting support for hardware, software, and networking issues while resolving customer problems efficiently. Identified recurring technical concerns and recommended process improvements to increase service efficiency and maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Allahabad
Bachelor of Commerce (B.Com), Commerce
Earned a Bachelor of Commerce (B.Com) from the University of Allahabad in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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