Open to opportunities

Arpita upadhyay

@arpitaupadhyay

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Entry-level social media manager focused on engaging audiences and supporting customers.

India

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What I'm looking for

I’m looking to grow as a Social Media Manager—posting and engaging confidently while handling customer queries with clear, polite communication. I want a supportive team where I can strengthen practical skills and contribute to consistent, timely responses.

I’m a responsible Social Media Manager with basic exposure to social media management and customer interaction. I’ve managed social media accounts by posting content, engaging with followers, and maintaining a professional online presence.

In my role at TYCOONVERSE, I assisted customers with basic queries via calls, messages, and chat, ensuring clear, polite communication and timely responses. I developed foundational skills in communication, time management, and problem-solving while working with Instagram and Facebook. I’m now focused on building a career, enhancing practical skills, and growing my ability to support both audience engagement and customer needs.

Experience

Work history, roles, and key accomplishments

Social Media Manager

Tycoonverse

Sep 2022 - Mar 2023 (6 months)

Managed social media accounts by creating posts, engaging followers, and maintaining timely responses to customer inquiries via calls, messages, and chat. Provided clear, polite customer support while building skills in communication, time management, and problem-solving.

Social Media Management Customer Support Instagram Facebook Communication Interpersonal Skills Time Management Canva

Education

Degrees, certifications, and relevant coursework

Lucknow University

Bachelor of Business Administration, Business Administration

2022 -

Pursuing a Bachelor of Business Administration with a focus on marketing and business communication fundamentals, along with team and customer-handling skills through academic projects and presentations.