At Amazon, I lead teams of 22–34 associates in a virtual Selling Partner Support operation. I coach performance and quality, monitor operational KPIs, and coordinate staffing with Workforce Management.
As SPS Associate Advisor, I handled high-priority seller escalations, investigated cases, and coordinated with relevant teams toward resolution. I also shared practical guidance with peers and contributed ideas to address recurring process gaps.
Earlier, I trained and mentored associates on workflows, tools, and policy application, after resolving seller and customer support cases. Outside my core role, I helped raise funds for JVRCC Animal Rescue and Rehabilitation Centre and supported community and employee engagement initiatives.
