At Genpact India Pvt. Ltd., I analyzed and optimized business-critical workflows, identifying bottlenecks and improvement opportunities that reduced processing time by 35%.
I worked with business and technical teams to understand requirements, business rules, exceptions, and dependencies, then translated them into workflow solutions. I also supported AS-IS / TO-BE analysis and impact analysis.
In production support, I investigated recurring incidents using logs, database records, and application behavior. Corrective and preventive actions reduced repeat incidents by approximately 50%, while redesigned validation checks improved data accuracy by approximately 20–30%.
In my Sales Performance Analytics project, I used SQL and Excel to analyze and validate sales data and Tableau to develop an interactive KPI dashboard. I also mapped workflows and assessed automation feasibility in a process improvement project.
