Open to opportunities

Arinze Esther

@arinzeesther

Message

Results-driven remote billing and administrative specialist with strong stakeholder communication.

Nigeria

Message

What I'm looking for

I seek a remote role focusing on billing/accounts coordination or administrative support where I can apply organized communication, claims follow-up, and cross-functional collaboration to improve processes and payments.

I am a results-driven remote professional with experience in billing coordination, payment follow-ups, administrative support, and stakeholder management across healthcare and remote operations. I have tracked claims, resolved payment discrepancies, and collaborated cross-functionally to improve turnaround times and ensure accurate record-keeping.

I deliver organized documentation, reliable customer communication, and process-focused support for remote teams and clients. My background includes HMO liaison work, virtual assistance, high-volume learner support, travel operations, data research, and social media/catalog design.

Experience

Work history, roles, and key accomplishments

Current

HMO Officer

Current

Hetta Hospital

Aug 2025 - Present (6 months)

Serve as primary liaison with 70+ HMOs to coordinate billing, claims processing, and payment follow-ups, reducing resolution time through escalations and cross-functional collaboration.

Claims Management Google Sheets Record keeping Escalation Management & Compliance

Travel Agent

Triprite Travels Global Services

Dec 2024 - May 2025 (5 months)

Managed client communications, bookings, and travel documentation for local and international itineraries, ensuring compliance and timely issue resolution in a remote setting.

Travel Coordination Client Communication Customer Service Remote Operations Scheduling

Support Star

ALX Africa

Sep 2023 - Dec 2024 (1 year 3 months)

Delivered high-volume frontline support to learners via email and chat, logged and tracked cases, and collaborated with operations and technical teams to resolve issues and improve processes.

Customer Support Community Management Documentation Cross Functional Collaboration Remote Support

Virtual Assistant

Independent

Jan 2024 - Aug 2024 (7 months)

Provided end-to-end remote administrative and research support including email management, documentation, and structured tracking of applications to improve client outcomes.

Google Sheets Research Documentation Resume Writing Calendar Management Data Entry Client Communication

Data Entry Analyst

Freelance

Jul 2022 - Sep 2023 (1 year 2 months)

Conducted secondary research, collected and organized datasets, and synthesized findings into clear summaries while ensuring data accuracy and integrity for non-technical stakeholders.