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Apurv Kumar

@apurvkumar

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Conversation designer at Dave AI who creates and tests bilingual voice and WhatsApp bots for automotive dealerships.

India

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At Dave AI, I designed Hindi and English voice and WhatsApp bot flows for automotive dealerships, tailoring them to each dealership’s offers, locations, and business rules. I created structured prompts in Claude to generate scripts, then refined them using testing and live call and chat results.

At Xcelore Pvt. Ltd., I translated client requirements into product documentation and user stories, and conducted UAT with clients. At Webkul Software Pvt. Ltd., I resolved Shopify product issues, analyzed market gaps, and created product documentation and user guides.

Experience

Work history, roles, and key accomplishments

Business Analyst

Dave AI

Feb 2026 - Oct 2026 (8 months)

Designed bilingual voice and WhatsApp bot flows for dealerships, built structured prompt templates in Claude, and iterated on scripts based on testing and live performance. Ran quality checks on live calls and chats to improve bot accuracy and coverage.

Conversation Design Prompt Design Claude Bilingual (English Hindi)Voicebots WhatsApp Bot Quality Assurance Testing Text To Speech GuardRails Objection Handling

Product Owner Trainee

Xcelore Pvt. Ltd.

Mar 2025 - Sep 2025 (6 months)

Authored BRDs, PRDs, and FSDs, documented 25+ user stories with acceptance criteria, and conducted UAT sessions. Created a Requirements Traceability Matrix and partnered with development teams across 6 delivery cycles.

BRD PRD文档撰写 FSD User Stories Acceptance Criteria UAT Requirements Traceability Matrix Agile Scrum Jira Confluence

Business Analyst

Webkul Software Pvt. Ltd.

Jul 2024 - Dec 2024 (5 months)

Resolved critical client issues regarding Shopify product functionality, performed root cause analysis, and coordinated multi-team resolution. Delivered product demos, conducted market and gap analysis, and created technical documentation and user guides.

Root Cause Analysis Product Demonstrations Market Analysis Gap Analysis Technical Documentation User Guides Knowledge Base Shopify