Aprila Delfin

Answered policy questions and confirmed processes through the system inbox. Reported guests' concerns needing on-site assistance to the general manager and assisted with guests' availability questions and pre-arrival logistics.

Supported the HR manager with recruitment, training, payroll, and employee records. Onboarded and provided initial training to new hires, organized documentation, and maintained the employee database.

Provided virtual support in data entry, recruitment, research, and file management. Maintained and organized databases, ensuring accuracy and up-to-date records, and performed data entry, validation, and cleanup to improve system reliability.

Taught English online to foreign students of varying proficiency levels, using interactive materials to conduct engaging lessons and focusing on improving students' speaking, reading, and comprehension skills.

Studied Hotel and Restaurant Management from 2008 to 2010.

Pursued a Bachelor of Science in Commerce from 2005 to 2007.

Completed high school education from 2000 to 2004.