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Anup Bhagwat

@anupbhagwat

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Experienced business intelligence professional with 14+ years in analytics.

India

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a seasoned business intelligence and data analytics professional with over 14 years of experience in driving transformative analysis and process improvement initiatives. My expertise lies in collaborating with cross-functional teams to optimize key business metrics, ensuring that data-driven decisions lead to significant improvements in operational efficiency and customer satisfaction.

Throughout my career, I have successfully led various strategic projects at renowned organizations such as Stripe, Oracle, and Amazon Web Services. My role at Stripe involves aligning diverse teams on unified definitions and operationalizing support experiences, resulting in substantial improvements in support metrics. I have a proven track record of developing innovative metrics and forecasting processes that directly contribute to profitability and enhanced user experiences.

With a Master’s degree in Information Systems and a Bachelor’s in Computer Engineering, I possess a strong technical foundation in data wrangling, visualization, and capacity forecasting. I am passionate about leveraging my skills to drive impactful business outcomes and am eager to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Lead, Strategy and Analytics

Current

Stripe Inc.

Jul 2022 - Present (2 years 11 months)

Led the alignment of diverse teams on a company-wide unified definition of Enterprise users and played a strategic role in designing and operationalizing their support experience, leading to 3-5x improvements across various support metrics. Developed a capacity forecasting process for the global paid support team, maintaining <3% annual variance across regions, products, and segments, directly con

Data Analysis Strategic Planning Cross Functional Team Leadership Business Intelligence SQL Tableau Hubble

Sr. TPM, Data Analytics

Oracle America Inc.

Nov 2019 - Present (5 years 7 months)

Built a scalable backend data architecture to support demand planning and capacity purchase decision-making processes by ensuring consistent and accurate data flows. Worked as a liaison between the capacity planning team and multiple engineering teams to develop key performance indicators (KPIs) and implement them in a scalable form via building backend data flow pipelines and user-facing dashboar

Data Architecture demand planning Capacity Planning KPIs Data Pipelines Business Intelligence Cloud Infrastructure

Sr. Business Development and Analytics Manager

Amazon Web Services

Jun 2018 - Present (7 years)

Owned setting the operational planning goals and annual roadmap for the organization by working closely with key cross-functional stakeholders. Led the process to identify open 'smoky cases' that could potentially lead to bigger customer issues so that they can be proactively managed.

Business Development Analytics Stakeholder Management Data Integration Customer Experience

Business Intelligence Engineer / Technical Program Manager

Amazon Web Services

Apr 2011 - Present (14 years 2 months)

Owned the creation and implementation of a billing system to automate charging for some of the biggest AWS customers, contributing 55% to AWS Support revenue. Led the analysis which resulted in changing the offerings, features, and pricing for all AWS Support products, causing an increase in adoption by 2x in the following year, as well as achieving a YoY revenue growth of 97%.

Business Intelligence Technical Program Management Billing Data Analysis Product Strategy Capacity Planning

Database Analyst

Rust Consulting, Inc.

Jul 2010 - Present (14 years 11 months)

Handled end-to-end client projects including requirements gathering, defining database structure, gathering and loading data, completing settlement calculations and post processing. Responsible for the extraction, transformation and loading of client data into the internal database and working with quality assurance team to ensure its accuracy.

Data Extraction Quality Assurance Client Management SQL

Education

Degrees, certifications, and relevant coursework

University of Cincinnati

Master of Science, Information Systems

Grade: 3.78 / 4.0

Completed a Master of Science in Information Systems, achieving a CGPA of 3.78 out of 4.0. This program provided advanced knowledge in information systems.

University of Pune

Bachelor of Engineering, Computer Science

Grade: First Class with Distinction (72% aggregate)

Earned a Bachelor of Engineering in Computer Science, graduating with First Class with Distinction. Achieved a 72% aggregate, placing in the top 10% of the university.