Results-driven Project Manager with extensive experience in managing cross-functional teams and delivering high-impact projects in SaaS, CRM, ERP, and healthcare systems. I excel in project planning, stakeholder management, and software implementation, with a proven track record of streamlining processes and enhancing customer satisfaction. My ability to align business objectives with technical solutions has consistently delivered measurable results.
Currently serving as a Project Manager and Implementation Specialist at Unumed, where I successfully implemented SaaS and healthcare solutions for over 41 facilities, reducing administrative workload by 30%. I also improved customer onboarding by 25% through tailored training and documentation. My role involves comprehensive project planning, risk management, and ensuring projects are delivered on time and within budget.
Prior to Unumed, I worked as a Software Implementation Specialist and Technical Lead at Global Solutions Inc., where I collaborated with international clients to design and implement payroll systems. I maintained a 98% client satisfaction rate and facilitated knowledge transfer through training sessions. My technical expertise includes proficiency in tools like Jira, Trello, HubSpot, and Confluence, as well as a strong foundation in Agile methodologies and process improvement.
