At M & G Global Services Pvt. Ltd, I worked as Manager- Specialist Service Management, applying ITIL-aligned change processes and maintaining centralized knowledge repositories.
At GETRONICS SOLUTIONS INDIA PVT LTD, I coordinated incident resolution across technical experts, communication teams, management stakeholders, and third parties. I conducted post-incident reviews and identified opportunities to prevent recurring problems.
As Incident Manager at ESDS Software LTD, I governed incident management processes and served as a point of contact for clients and vendors. I also helped create a Knowledge Base from solutions to recurring issues.
At Think and Learn Pvt Ltd, I documented and categorized incidents, contributed to resolving process and technology gaps, and created and oversaw a knowledge management portal.
