Anna Hakobyan

Managing technical performance of terminals, developing custom interfaces, and providing remote support. Overseeing product integration and API maintenance, testing new toolkits, and driving workflow automation.

Prepared and filed accurate monthly and annual financial reports, managed day-to-day accounting operations, and ensured compliance with tax regulations.

Investigated and resolved customer requests and disputes, managed problematic transactions, and maintained payment correction certificates. Ensured accurate accounting entries for recovered payments.

Handled high-volume inbound calls and executed outbound sales campaigns, managed customer complaints, and analyzed feedback to improve service quality.

Completed Linux+ and Introduction to Cloud at junior level, covering foundational Linux and cloud concepts.

Completed Network Administration training, covering core networking principles and administration.

Pursued a Bachelor's degree in Economics, gaining foundational knowledge in economic theory and applications.