Open to opportunities

Anmol Shakeel

@anmolshakeel

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Experienced WordPress developer and technical support lead focused on performance and client satisfaction.

Portugal

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What I'm looking for

I’m seeking a role where I can lead WordPress projects and support teams, focusing on site performance, client communication, and operational SOPs.

I am a professional WordPress Developer and Technical Support Manager with over six years of hands-on experience delivering robust WordPress solutions, website optimization, and high client satisfaction.

As a WordPress Developer & Team Lead, I manage a remote team, launch tailored WordPress sites, handle migrations, DNS and server setup, and maintain a 98% satisfaction rate by converting client feedback into same-day fixes and standardized SOPs.

I also have experience in QA, content uploads, support operations, and site administration across agency and corporate environments, with strengths in troubleshooting, performance optimization, on-page SEO and plugin/theme development.

Experience

Work history, roles, and key accomplishments

Current

WordPress Developer & Team Lead

Current

Photon Technologies

Jun 2023 - Present (2 years 4 months)

Develop and launch customized WordPress websites, lead a remote team of 3 developers, and maintain a 98% client satisfaction rate by delivering timely fixes and managing project milestones.

WordPress PHP HTML CSS Website Optimization Team Leadership

Technical Assistant / QA & Admin Support

HPX Media

Jan 2023 - Aug 2024 (1 year 7 months)

Performed data entry and content uploads, conducted QA testing to identify bugs and UI issues, and supported developers with assets and staging environment updates on an on-call basis.

QA Testing Content Management Data Entry Bug Reporting Documentation Technical Support

WordPress Support Technician

Elegant Themes

Jun 2020 - Sep 2022 (2 years 3 months)

Provided live chat and email support for WordPress users, maintained chat-per-hour above targets, and reported bugs and feature requests to the development team via GitHub.

WordPress Live Chat Email Support Intercom Bug Reporting GitHub

Website Administrator

Attock Refinery Limited

Jul 2019 - Jun 2020 (11 months)

Managed the company website to ensure uptime, performed content updates and plugin maintenance, and collaborated with departments to publish reports and press releases securely and on time.

Content Management Plugin Maintenance Security Compliance Cross Functional Collaboration Troubleshooting

Education

Degrees, certifications, and relevant coursework

Foundation University

Bachelor of Science, Computer Software Engineering

2016 - 2020

Activities and societies: Provided QA testing, data entry, content uploads, and supported developers with assets and staging environments.

Completed a Bachelor's in Computer Software Engineering at Foundation University from 2016 to 2020, performing related technical and administrative support tasks during studies.