Ankit Bharti
@ankitbharti
I transform SaaS service delivery, quality frameworks, and customer satisfaction outcomes.
IndiaWhat I'm looking for
I've led customer success, service delivery, and operations across Logbit, Better.com, MagicBricks, IndiaMART, and Coca-Cola environments. At MagicBricks, I raised customer satisfaction from 45% to 95% and drove a 98% quality score through structured quality frameworks, root-cause analysis, and process re-engineering.
I manage escalations end to end, coach client-facing teams, build SOPs for SaaS deliveries, and turn operational data into clear leadership reporting. My Lean Six Sigma training and Power BI and advanced Excel reporting help me drive measurable quality, compliance, and delivery improvements across complex, multi-region operations.
Experience
Work history, roles, and key accomplishments
Senior Manager - Customer Success
Logbit
Feb 2024 - Present (2 years 7 months)
Project Manager for multi-region program management within the Coca-Cola ecosystem across India, Hong Kong, Taiwan, and Africa. Owns client and stakeholder relationships, drives continuous improvement, and provides structured reporting for leadership.
Education
Degrees, certifications, and relevant coursework
Jaipuria Institute of Management, Noida
Master of Business Administration, Production and Operations Management
2008 - 2010
Pursued an MBA in Production and Operations Management, focusing on operational efficiency and management principles.
Delhi University
Bachelor of Science, Mathematics
2004 - 2008
Completed a Bachelor of Science with Honors in Mathematics, building a strong analytical foundation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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