Ankit Bajaj

Transitioned from CRM operations into hands-on Salesforce development, building proficiency in Apex and Lightning Web Components and designing scalable automation. Delivered Power BI dashboards and end-to-end KPI reporting frameworks for client engagements to support business decision-making.

Managed Veeva CRM configuration and Multichannel Cycle Planning for 500+ pharmaceutical sales representatives, automating workflows and reducing headcount demand from 19 to 18.2 FTE (≈$12,000 annual labour cost savings) versus a 7% efficiency target. Built weekly reporting frameworks turning 10,000+ records into actionable field insights that improved territory targeting and sales productivity.

Administered Veeva CRM and managed Align environments for a global pharmaceutical client, owning data quality, user management, and territory alignment across a large field force. Streamlined 16 weekly performance reports, reducing generation time from 16 hours to 10 hours per week and recovering 24 analyst-hours weekly (~0.6 FTE, ≈$9,000/yr) for higher-value analysis.

Architected an end-to-end rental management solution on Salesforce, unifying booking, inventory, customer, and payment workflows with external API integrations and automated validations. Eliminated manual bottlenecks, enforced role-based access governance across personas, and delivered 2 dashboards and 5 reports for daily operational visibility.

Pursuing a Salesforce Development Professional Certificate at Cloud Code Academy (online) since August 2025.

Earned a Bachelor of Technology in Computer Science and Engineering from Haryana Institute of Technology (Bahadurgarh), completed in May 2011.