At EXL Services Pvt. Ltd., I perform end-to-end manual testing for Salesforce enhancements and production fixes, including functional, integration, regression, and UAT testing. My work has contributed to zero critical production defects in major releases.
I review incoming Salesforce cases and tickets for clear requirements, acceptance criteria, business rules, and supporting documentation. Standardized intake reviews improved ticket quality by 90%+ and helped reduce requirement-related rework.
I validate data with SQL and check clinical documentation and healthcare data, including claims and member eligibility. I also test case routing and queue assignments, contributing to 95%+ first-time correct assignment rates.
Previously, at Kalkine India Pvt. Ltd., I tested web and client-server applications and performed UAT and regression testing. I prepared test plans and reports, managed defects in JIRA and SharePoint, and used Excel Pivot Tables to manage data.
