AM

Open to opportunities

Anil Mhaske

@anilmhaske

Fresher call center/customer care professional leveraging NVDA and screen-reader skills to deliver accurate support.

What I'm looking for

I want to be part of a successful organization where I can share my knowledge, apply creative and feasible solutions, and grow while delivering excellence in customer care using my screen-reader and MS Office skills.

I’m a fresher focused on customer support work, with hands-on training as a “Call Center Executive” and completion of a “Customer Care Executive course for Visually Impaired candidates” from the National Association for Blinds Karnataka. I combine strong communication with a disciplined, quick-learning approach to deliver consistent service.

I’m highly proficient with screen-reader tools—especially NVDA—for web navigation, document processing, and day-to-day productivity in MS Office. I also bring Excel expertise (Pivot Tables, VLOOKUP, XLOOKUP) and financial data cleaning, along with accessible document formatting in Word and professional email handling in Outlook.

Experience

Work history, roles, and key accomplishments

NN

Customer Care Training

National Association for Blinds (NAB)

Feb 2021 - Present (5 years 4 months)

Completed Customer Care Executive (Call Center Executive) training for visually impaired candidates, performing customer care tasks using screen readers. Demonstrated proficiency with MS Office and Outlook for email management and web navigation.

NVDA (NonVisual Desktop Access)Screen Readers Excel Pivot Tables XLOOKUP

Education

Degrees, certifications, and relevant coursework

II

Institute of Chartered Accountants of India (ICAI)

Advanced ITT, Chartered Accountancy

Grade: A

Completed Advanced ITT from ICAI in 2024 with grade A.

II

Institute of Chartered Accountants of India (ICAI)

CA Intermediate, Chartered Accountancy

Grade: 54.12%

Completed CA Intermediate from ICAI in 2023, scoring 54.12%.

NK

National Association for the Blind (NAB) Karnataka

Call Center Executive Training, Customer Care / Call Center Training

Grade: A

Completed Call Center Executive training for visually impaired candidates at NAB Karnataka in 2021 with grade A.

DU

Dr. Babasaheb Ambedkar Marathwada University

M.Com, Commerce

Grade: A

Completed M.Com at Dr. Babasaheb Ambedkar Marathwada University in 2019 with grade A.

DU

Dr. Babasaheb Ambedkar Marathwada University

Bachelor of Commerce (B.Com), Commerce

Grade: 69.65%

Completed B.Com at Dr. Babasaheb Ambedkar Marathwada University in 2017, scoring 69.65%.

ME

Maharashtra State Board of Secondary and Higher Secondary Education

Higher Secondary Certificate (HSC), Higher Secondary Education

Grade: 74.15%

Completed HSC (12th) in 2014 with 74.15%.

EM

Eknath Mahavidyalaya

Secondary School Certificate (SSC), Secondary Education

Grade: 81%

Completed SSC (10th) in 2012, scoring 81%.

Tech stack

Software and tools used professionally

Gmail

Objective

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

Call Center Representative Customer Care Executive Call Center Representative Call Center Agent Call Centre Representative Call Centre Agent Call Center Associate Customer Service

Skills

NVDA (NonVisual Desktop Access)Screen Readers Document Processing Excel Pivot Tables XLOOKUP Data Cleaning Outlook MS Office Customer Care Communication Skills Gmail Objective

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