Anil Kumar
@anilkumar15
Senior IT Support and Active Directory specialist with 7+ years in hybrid cloud and identity management.
What I'm looking for
I am a Senior IT Support and Active Directory specialist with over seven years of enterprise experience supporting Windows Server, Active Directory, Azure AD, IAM, SSO, MFA, PKI, and hybrid cloud infrastructures. I hold Azure certifications (AZ-800, AZ-801) and have a track record of resolving critical incidents while meeting SLA and KPI targets.
At HCL Technologies and prior roles I provided advanced troubleshooting, escalation management (P1–P4), ServiceNow ticket handling, domain trust and replication support, group policy management, and PKI renewals. I lead technical triage, conduct root-cause analysis, prepare runbooks, and contribute to process improvements that reduce recurrence and speed incident resolution.
I collaborate across teams to secure authentication and access, coach peers on complex Active Directory topics, and maintain clear documentation and knowledge bases. I am open to on-site, remote, or hybrid roles and available for employer-sponsored visas for locations that require them.
Experience
Work history, roles, and key accomplishments
Senior Specialist, Active Directory
HCL Technologies
Apr 2024 - Present (1 year 6 months)
Provide advanced AD/Azure AD and IAM support for enterprise clients, managing P1–P4 incidents via ServiceNow and restoring critical services while meeting SLA/KPI targets. Lead escalation management, root-cause analysis, and process improvements for hybrid Windows Server environments.
Senior Specialist, Active Directory
HCL Technologies
Sep 2021 - Mar 2024 (2 years 6 months)
Supported AD operations and PKI renewals, resolved AD replication and DNS issues, and led technical triage and coaching for escalated incidents to improve team capability and system reliability.
Senior Customer Support Executive
iEnergizer
Dec 2016 - Sep 2021 (4 years 9 months)
Delivered technical support for DNS, group policy, AD user management, and endpoint troubleshooting for enterprise and gaming clients, improving user access and profile recovery rates.
Provided advanced AD DS support including group policies, NTFS permissions, and authentication (Kerberos/NTLM); managed escalations, documentation, and runbook creation to improve incident resolution times.
Education
Degrees, certifications, and relevant coursework
Punjab University
Bachelor of Arts, Arts
2010 - 2013
Completed a Bachelor of Arts degree from Punjab University between 2010 and 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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