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Anil Kumar

@anilkumar15

Senior IT Support and Active Directory specialist with 7+ years in hybrid cloud and identity management.

India
Message

What I'm looking for

I seek senior-level roles focused on Active Directory, Azure AD, and IAM where I can resolve high-priority incidents, improve processes, coach teams, and work onsite, remote, or hybrid with visa support if needed.

I am a Senior IT Support and Active Directory specialist with over seven years of enterprise experience supporting Windows Server, Active Directory, Azure AD, IAM, SSO, MFA, PKI, and hybrid cloud infrastructures. I hold Azure certifications (AZ-800, AZ-801) and have a track record of resolving critical incidents while meeting SLA and KPI targets.

At HCL Technologies and prior roles I provided advanced troubleshooting, escalation management (P1–P4), ServiceNow ticket handling, domain trust and replication support, group policy management, and PKI renewals. I lead technical triage, conduct root-cause analysis, prepare runbooks, and contribute to process improvements that reduce recurrence and speed incident resolution.

I collaborate across teams to secure authentication and access, coach peers on complex Active Directory topics, and maintain clear documentation and knowledge bases. I am open to on-site, remote, or hybrid roles and available for employer-sponsored visas for locations that require them.

Experience

Work history, roles, and key accomplishments

HCL Technologies logoHT
Current

Senior Specialist, Active Directory

HCL Technologies

Apr 2024 - Present (1 year 6 months)

Provide advanced AD/Azure AD and IAM support for enterprise clients, managing P1–P4 incidents via ServiceNow and restoring critical services while meeting SLA/KPI targets. Lead escalation management, root-cause analysis, and process improvements for hybrid Windows Server environments.

HCL Technologies logoHT

Senior Specialist, Active Directory

HCL Technologies

Sep 2021 - Mar 2024 (2 years 6 months)

Supported AD operations and PKI renewals, resolved AD replication and DNS issues, and led technical triage and coaching for escalated incidents to improve team capability and system reliability.

IE

Senior Customer Support Executive

iEnergizer

Dec 2016 - Sep 2021 (4 years 9 months)

Delivered technical support for DNS, group policy, AD user management, and endpoint troubleshooting for enterprise and gaming clients, improving user access and profile recovery rates.

Education

Degrees, certifications, and relevant coursework

Punjab University logoPU

Punjab University

Bachelor of Arts, Arts

2010 - 2013

Completed a Bachelor of Arts degree from Punjab University between 2010 and 2013.

Tech stack

Software and tools used professionally

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Anil Kumar - Senior Specialist, Active Directory - HCL Technologies | Himalayas