Anil Kumar

I am a Senior IT Support and Active Directory specialist with over seven years of enterprise experience supporting Windows Server, Active Directory, Azure AD, IAM, SSO, MFA, PKI, and hybrid cloud infrastructures. I hold Azure certifications (AZ-800, AZ-801) and have a track record of resolving critical incidents while meeting SLA and KPI targets.

At HCL Technologies and prior roles I provided advanced troubleshooting, escalation management (P1–P4), ServiceNow ticket handling, domain trust and replication support, group policy management, and PKI renewals. I lead technical triage, conduct root-cause analysis, prepare runbooks, and contribute to process improvements that reduce recurrence and speed incident resolution.

I collaborate across teams to secure authentication and access, coach peers on complex Active Directory topics, and maintain clear documentation and knowledge bases. I am open to on-site, remote, or hybrid roles and available for employer-sponsored visas for locations that require them.