Open to opportunities

Angela Kaniki

@angelakaniki

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Customer-focused marketing and operations professional with healthcare and communications experience.

Eswatini

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What I'm looking for

I seek a role combining operations and communications where I can apply CRM and scheduling expertise, support cross-functional teams, and contribute to inclusive, mission-driven work environments.

I am a customer-focused marketing and operations professional with experience across healthcare administration, communications, and student services. I have managed complex clinical schedules, maintained HIPAA-compliant records using EPIC, and supported marketing launches with content creation and social audits.

My background includes bookkeeping, athletics administration, and diversity & inclusion advocacy, strengthened by skills in CRM, Squarespace, Adobe Creative Cloud, and Microsoft 365. I deliver organized, detail-oriented support and strategic communications to improve operations and engagement.

Experience

Work history, roles, and key accomplishments

Patient Access Specialist

St. Luke’s Health System

Oct 2022 - Jun 2023 (8 months)

Managed and organized complex clinic and therapist schedules, served as primary patient-contact and ensured HIPAA-compliant verifications; implemented EPIC-based reporting that improved patient attendance data accuracy.

Patient Access Epic Scheduling HIPAA compliance Data Reporting Customer Service CRM Communication

Athletic Assistant

College of Idaho

Nov 2018 - Apr 2022 (3 years 5 months)

Tracked statistics and maintained injury reports for 90 student-athletes across seven varsity teams and produced seasonal performance spreadsheets to support coaches and administration.

Data Tracking Reporting Microsoft 365 Event Coordination Communication

Marketing & Communications Intern

The Dignitas Agency

Sep 2021 - Dec 2021 (3 months)

Researched and uploaded DEI content to a new SquareSpace media library, created social media assets and performed a social audit with optimization recommendations for launch.

Squarespace Social Media Content Creation Canva Marketing Communications Campaign Strategy Market Research

Junior Bookkeeper

Accons Accounting Services

Mar 2018 - Jun 2018 (3 months)

Prepared trial balances for over 10 client accounts to initiate general ledgers for prior fiscal years, supporting accurate financial recordkeeping.

Bookkeeping Trial Balances General Ledger Microsoft 365 Attention To Detail

Education

Degrees, certifications, and relevant coursework

College of Idaho

Bachelor of Business Administration, Business Administration

2018 - 2022

Grade: Cum Laude

Activities and societies: Dean's List; Certificate of Appreciation for Outstanding Service to International Student Organization; AFRO Club representative; International Student Organization member

Bachelor of Business Administration with minors in Spanish, Psychology, and Health Promotion; graduated Cum Laude and recognized on the Dean's List and for outstanding service to the International Student Organization.