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Aneruth Jagan

@aneruthjagan

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QA Lead Consultant delivering scalable IVR and web test automation.

India

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What I'm looking for

I'm seeking a QA leadership role focused on IVR and web automation where I can build scalable frameworks, improve voice accuracy, work in Agile teams, mentor engineers, and drive high-quality, on-time releases.

I am a results-driven QA Lead Consultant with 8.3 years of experience designing and executing manual and automated tests for web and IVR applications. I focus on delivering high-quality software on schedule and within budget while adhering to industry standards and best practices.

I build scalable automation frameworks and test strategies that catch defects early and improve system accuracy — reducing manual testing by 40%, executing 500+ automated scripts, and identifying 200+ critical defects. I work closely with cross-functional Agile teams, using tools like Selenium, Cyara, and Java to validate end-to-end call flows and improve voice recognition accuracy.

Experience

Work history, roles, and key accomplishments

Current

Lead Consultant

Current

Genpact

Oct 2023 - Present (1 year 10 months)

Developed scalable automation frameworks for IVR systems, reducing manual testing by 40% and executing 500+ automated scripts that identified 200+ critical defects; conducted regression testing with 95% accuracy and improved voice recognition accuracy by 20%.

IVR Automation Automation Framework Java Selenium IVR Regression Testing

QA Analyst

Voxai Solutions

Aug 2021 - Oct 2023 (2 years 2 months)

Analyzed requirements and data mapping specs and designed Selenium- and Cyara-based test plans, improving test efficiency by 80% and contributing to a 35% improvement in work quality through agile bug reporting.

Selenium Test Planning Agile Bug Reporting Data Mapping

Software Quality Analyst

India Health Link

Mar 2021 - Aug 2021 (5 months)

Automated regression testing using Java and Selenium, reducing regression time by 50% and validating 10 new features pre-release to support rapid product rollout.

Java Selenium Regression Testing Test Automation Agile

Support Associate

HCL Technologies

Nov 2019 - Mar 2021 (1 year 4 months)

Provided technical support and performed root cause analysis for end-users, collaborating with cross-functional teams to resolve software quality issues and improve stakeholder satisfaction.

Technical Support Troubleshooting Root Cause Analysis Incident Management Cross Functional Collaboration

Manual Tester

Sphinax Technologies

Jun 2017 - May 2019 (1 year 11 months)

Conducted manual testing across four applications, reported over 700 issues, and participated in all testing phases to drive continuous improvement in product quality.

Manual Testing Bug Reporting QA Processes Test Execution Continuous Improvement