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Andrew Aringo

@andrewaringo

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Customer support specialist at Majorel Kenya handling UK and Ireland operations and Trust & Safety escalations.

Kenya

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What I'm looking for

I am looking for a stable, performance-driven role where I can use my experience in ride-hailing to deliver measurable impact on CSAT and SLA. I seek a company that values quality and offers clear growth to Team Lead / Trainer / QA where I can coach others on SOPs and quality. I value remote flexibility, training, and a collaborative culture where de-escalation and empathy are rewarded

At Majorel Kenya, I handle inbound and outbound support for riders and drivers across the UK and Ireland. I also coordinate real-time ride operations and work with internal teams to resolve operational bottlenecks.

I handle high-priority Trust & Safety escalations and managerial calls involving urgent safety and operational incidents. I’ve also identified process inefficiencies and implemented workflows to reduce platform downtime.

Previously, at Bolt, I resolved complex customer complaints and supported fare disputes, cancellations, and safety cases. I maintained a 92% CSAT rating across 60+ daily cases.

Experience

Work history, roles, and key accomplishments

Current

Local Operations Expert

Current

Majorel Kenya

Jul 2025 - Present (1 year 3 months)

Managed inbound and outbound omni-channel support for riders and drivers across UK and Ireland markets. Coordinated real-time ride operations, handled high-priority Trust & Safety escalations, and implemented operational workflows to reduce platform downtime.

Zendesk Beehive CRM Google Workspace Microsoft Office Trust and Safety De escalation SLA Management CSAT Management Operations Monitoring

Customer Support Specialist (SWAT)

Bolt

Jan 2022 - Sep 2023 (1 year 8 months)

Resolved 60+ complex complaints daily via phone and live chat while consistently achieving a 92% CSAT rating. Supported UK and Ireland operations, specializing in driver/rider cancellations, fare dispute resolutions, and safety incidents.