Anand Suraj

Own NPS research for 2 enterprise products, improving survey targeting and turning customer feedback into prioritized product issues; NPS rose 10 points from Q1 to Q2. Map user journeys and improve information architecture for certificate-management workflows across 5 products serving 700,000+ customers and about 1,000 daily IT/security administrators.

Led 2 enterprise AR/XR design concepts in 1 month, translating product requirements and hardware constraints into user flows, interaction models and prototypes. Evaluated 4 AR/XR experiences through competitor research and heuristic analysis, defining guidelines for navigation and spatial interaction.

Redesigned accessible payment flows for older adults based on user interviews and usability testing, contributing to a 30% increase in reported confidence. Prioritized 20+ web and mobile UX improvements across care workflows, improving navigation and contributing to a 25% increase in reported user satisfaction.

Led and supported 15+ HCI research projects, combining interviews, usability studies and quantitative analysis to guide UX prototypes and design decisions. Designed and tested therapeutic VR environments and interactions; iterative studies reported up to a 90% improvement in engagement measures.

Designed clinician-facing interfaces for an AI lung-nodule detection project, collaborating with clinicians and engineers to make complex results easier to interpret (reported model accuracy up to 96%; nodules as small as 3 mm).

Tested and improved web, Android and iOS communication interfaces through usability reviews and design iterations, contributing to a 15% increase in user engagement.

Completed training in Human-Centered Design for AI.

Pursued a Master of Human-Computer Interaction, leading and supporting 15+ HCI research projects combining interviews, usability studies, and quantitative analysis.

Grade: 9.65/10

Earned a Bachelor of Technology in Computer Science with a GPA of 9.65/10.