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Anand Kannaujiya

@anandkannaujiya

Senior Salesforce Developer at BOUNTEOUS (Later ACCOLITE), delivering Service Cloud case management and Omni-Channel routing solutions.

India

Message

At BOUNTEOUS (Later ACCOLITE), I delivered a greenfield Service Cloud Case Management implementation, developing Apex, LWC, and Flow solutions for case creation, automation, assignment, and workflows.

I independently designed an end-to-end Omni-Channel routing implementation for case management, configuring queues, routing, and workload balancing. I also implemented Experience Cloud case creation forms for authenticated and guest users.

Previously, I developed Salesforce solutions at FIS (LaterWORLDPAY) and Persistent SYSTEM Ltd, including Apex, LWC, and integrations. At Persistent SYSTEM Ltd, my work included optimizing Apex and Trigger classes, implementing automation, and supporting Salesforce Voice with Amazon Connect.

Experience

Work history, roles, and key accomplishments

Current

Sr Salesforce Analyst

Current

Clarivate

Jul 2025 - Present (1 year 3 months)

Delivered a greenfield Service Cloud Case Management implementation, developing Apex, LWC, and Flow solutions. Independently designed end-to-end Omni-Channel routing and implemented Experience Cloud case creation forms.

Apex LWC Flow Omnichannel Experience Cloud Data Migration Jira Jenkins Agile

Sr Salesforce Analyst

GitLab

Jun 2024 - Jul 2025 (1 year 1 month)

Developed and enhanced Service Cloud solutions using Apex, LWC, Flow, and declarative automation. Tested and troubleshot REST API integrations using Postman and resolved critical production issues.

Apex LWC Flow REST APIs Postman Git Agile

Sr Software Engineer

Worldpay

Jul 2023 - Apr 2024 (9 months)

Collaborated with cross-functional teams to develop and deploy client-requested features using Agile methodology, boosting client retention by 25%. Developed Salesforce solutions using Apex, LWC, Aura, Visualforce, and Flows.

Apex LWC Aura Visualforce Flow Sales Cloud Agile Debugging

Software Engineer

Persistent Systems

May 2021 - Jul 2023 (2 years 2 months)

Developed responsive Lightning Web Components, Aura components, and Apex classes for Sales Cloud applications, increasing customer engagement by 40%. Optimized 50+ Apex and Trigger classes to improve system performance by 15%.