At MITSOGO INC, I monitor system performance and infrastructure health, respond to alerts, and troubleshoot production issues using Jenkins logs. I work with DevOps to resolve issues and coordinate with the Technical Support team on live customer problems.
I also manage tickets and workflows in Zendesk and Jira, analyze Sentry dashboards for recurring issues, and document runbooks, knowledge base articles, and reports. I have 3 years of experience supporting production systems in DevOps environments.
