Ananda Alves

Performed data annotation and quality control tasks to support AI model training and ensure data accuracy.

Reviewed and evaluated user-generated content for the Italian and Spanish markets, ensuring compliance with Google policies and legal standards. Investigated policy violations, misinformation, and harmful content, escalating complex cases when required. Contributed to improvements in internal tools, documentation, and training materials, increasing operational accuracy. Maintained high performance

Worked as Analista de suporte at Camino Education.

Supported B2B clients with accurate data entry and platform operations. Generated analytical reports using HubSpot, supporting business decision-making. Delivered training sessions for institutional clients, improving adoption and satisfaction.

Suporte a responsáveis e colégios via Zendesk, negociação de pendências em aberto e resolução de incidências.

Prepared contracts and documents for transactions. Conducted market research on local real estate trends. Compiled property information and photos. Managed client database and contact information. Scheduled property tours and open houses.

Worked as Administrador at Philip Morris International.

Worked as Analista administrativo at Cogna Educação.

Managed logistics operations, order processing, and incident resolution. Provided B2B and B2C customer support via phone, email, and Zendesk. Analyzed incident occurrence data to identify indices with the highest recurrence rates across logistics operations. Created and presented charts and visual reports to communicate insights and support operational decision-making. Monitored deliveries, return

Completed an English language course focused on English as a Second Language in 2020.