amr hatem
@amrhatem
I evaluate Arabic LLM outputs for accuracy, safety, and naturalness.
PortugalWhat I'm looking for
I've built applied AI evaluation practice through a comprehensive AI Evaluation & Quality Assurance Bootcamp and multi-step research workflows using Claude, ChatGPT, and Gemini. I assess Arabic model outputs for factuality, instruction-following, consistency, naturalness, localization, hallucinations, and safety.
As an Arabic-native educator and multilingual customer support professional, I bring strong command of Modern Standard Arabic, Classical Arabic, and Egyptian Arabic, alongside experience handling complex cases, confidential data, quality standards, and structured records. I'm prepared to support Arabic NLP, data annotation, preference evaluation, and LLM quality assurance work.
Experience
Work history, roles, and key accomplishments
Customer Service Agent – Multilingual Support
Teleperformance Egypt
Jan 2022 - Dec 2023 (1 year 11 months)
Delivered omnichannel customer support in Arabic and English across chat, email, and phone. Managed complex inquiries, delivery issues, refunds, and complaint resolution with structured case handling.
Education
Degrees, certifications, and relevant coursework
Tanta University
Bachelor of Education, Arabic Language and Islamic Studies
Bachelor's Degree in Education with a focus on Arabic Language and Islamic Studies.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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