Amina Namwamba
@aminanamwamba
I turn accurate data, organized operations, and responsive customer support into stronger service delivery.
KenyaWhat I'm looking for
I'm building on more than a decade of office administration at LAPFUND (Coast), where I managed daily operations, schedules, documents, records, and cross-functional coordination to improve workflow and service delivery.
As a Customer Relationship Assistant at LAPFUND, I responded to customer inquiries, resolved issues, processed requests, safeguarded confidential information, and supported new staff with administrative and customer service procedures.
Most recently, as a Data Visualization Intern at Excelerate Global, I cleaned and analyzed opportunity datasets, identified trends and performance metrics, and built interactive dashboards that turned findings into actionable recommendations.
Experience
Work history, roles, and key accomplishments
Customer Relationship Assistant
LAPFUND (COAST)
Jan 2023 - Dec 2024 (1 year 11 months)
Delivered exceptional customer service by responding to inquiries and resolving issues promptly. Managed confidential information and maintained organized records to ensure compliance and data accessibility.
Office Admin Assistant
LAPFUND (COAST)
Jan 2013 - Dec 2023 (10 years 11 months)
Managed daily office operations to ensure efficient workflow. Scheduled meetings, maintained staff calendars, and prepared office documents and records.
Data Visualization Intern
Excelerate Global
Jun 2026 - Present (4 months)
Cleaned, validated, and organized real-world opportunity datasets for analysis. Built interactive dashboards and visualizations to present meaningful business insights.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Certificate in IT Customer Support Basics, IT Customer Support
Completed IT Customer Support Basics through the Cisco Networking Academy program.
Cisco Networking Academy
Certificate in Introduction to Data Science, Data Science
Completed Introduction to Data Science through the Cisco Networking Academy program.
Jomo Kenyatta University of Agriculture and Technology
Diploma in Business Administration, Business Administration
2021 - 2022
Earned a Diploma in Business Administration from Jomo Kenyatta University of Agriculture and Technology.
AJIRA Digital
Certificate in Digital Marketing, Digital Marketing
Completed a Certificate in Digital Marketing through AJIRA Digital Online.
Coast Computers Technology
Computerized Secretarial, Computerized Secretarial
2018 - 2018
Completed Computerized Secretarial training at Coast Computers Technology in Mombasa, Kenya.
St. Cecilia Namenya Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2006 - 2009
Attained the Kenya Certificate of Secondary Education (KCSE) from St. Cecilia Namenya Secondary School.
Bumadeya Primary School
Kenya Certificate of Primary Education (KCPE), Primary Education
1998 - 2005
Attained the Kenya Certificate of Primary Education (KCPE) from Bumadeya Primary School.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Skills
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