Ghina A

Developed and executed comprehensive social media strategies, leading to a 25% increase in brand awareness and engagement. Created and curated daily, localized content tailored to the Indonesian market, resulting in a 20% improvement in follower growth and retention. Leveraged social media analytics to optimize content and achieved a 15% boost in key performance metrics.

Developed and implemented data-driven social media content plans for clients, leading to a 20% increase in engagement. Utilized social media analytics to identify trends and optimize content strategies, resulting in a 15% increase in website traffic. Monitored and analyzed social media data to measure campaign effectiveness and provided monthly reports.

Created compelling content for various clients across diverse industries, increasing website traffic by 25% through SEO-optimized content creation. Demonstrated strong writing and editing skills by crafting engaging website copy, monthly articles, and social media captions. Developed and executed content creation plans, ensuring a consistent brand voice and message.

Increased website traffic by 15% through keyword research and SEO article writing for Xavola Indonesia, and developed compelling ad copy that boosted sales conversions. Translated website content from Indonesian to English, ensuring brand voice consistency. Provided high-quality English articles and blog content for various clients.

Responded to an average of 100 customer inquiries daily via chat, email, and social media. Increased customer retention by 15% through effective problem-solving and client relationship building, converting frustrated clients into repeat customers. Utilized active listening and de-escalation techniques to resolve customer concerns.

Maintained data accuracy by uploading daily product information including brands, colors, prices, and variants. Collaborated with the Head of Product Content and Fashion Admin to ensure data correctness and maintain daily logs. Implemented quality control procedures for offline events and fashion activations.

Crafted compelling content for online marketing materials, including email blasts, autoresponders, and SEO landing pages, to support marketing and product teams. Increased email click-through rates by 15% through the strategic use of clear calls to action in email blasts. Developed engaging content for offline marketing materials and managed articles for the Sribu Blog.

Provided exceptional customer service via phone calls, live chats, and emails, resolving client and freelancer inquiries efficiently. Reduced client inquiries by 20% by creating comprehensive FAQs and website content. Streamlined project workflows by effectively following up on winner pending status and file transfers.

Grade: 3.62/4.00 GPA

Obtained a Bachelor's degree in English Language and Literature/Letters. Achieved a GPA of 3.62 out of 4.00.

Activities and societies: Member Sie. Pengkaderan of OSIS SMKN 17 Jakarta 2011/2012.

Completed high school with a major in Accounting and Business/Management. Participated in the OSIS organization.