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Amanda Appiateng

@amandaappiateng

Administrative and operations support professional at GIBT, supporting onboarding and follow-ups for over 1,000 programme participants.

Ghana

Message

At German Institute of Business and Technology (GIBT), I respond to participant inquiries by phone, email, and WhatsApp. I support onboarding and follow-ups for over 1,000 programme participants, including clarification of invoice and payment questions.

At AYA Data, I collected, validated, and reconciled data across projects while maintaining records and trackers for 3+ simultaneous projects. I also prepared reports and summaries for internal teams and clients, and trained new staff on documentation standards and project procedures.

At Cocoa Marketing Company (COCOBOD), I recorded financial and inventory information for 100+ daily transactions and assisted with reconciliations and reporting. My experience also includes administrative support at Cocoa Health and Extension Division (COCOBOD) and Ghana Ports and Harbors Authority.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Operations Support

Current

German Institute of Business and Technology (GIBT)

May 2023 - Present (3 years 6 months)

Respond to participant inquiries via phone, email, and WhatsApp, and support onboarding and follow-ups for over 1,000 programme participants. Handle high volumes of outbound calls and maintain accurate participant records.

Customer Support Phone Support Email Support WhatsApp Support Data Entry Records Management Excel Microsoft Word PowerPoint Outlook SharePoint Remote Team Collaboration

Operations & Data Support

AYA Data

Jul 2021 - May 2023 (1 year 10 months)

Collected, validated, and reconciled data across multiple projects, and maintained operational records and trackers for 3+ simultaneous projects. Prepared reports and summaries for internal teams and clients.

Data Collection Data Validation Data Reconciliation Records Management Reporting Documentation Workflow Coordination Training

Administrative Support – Finance

Cocoa Marketing Company (COCOBOD)

May 2020 - Jul 2021 (1 year 2 months)

Recorded and maintained financial and inventory information for 100+ daily transactions, and assisted with reconciliations, reporting, and finance administration. Coordinated with vendors and internal teams on operational activities.

Financial Record Keeping Inventory Management Reconciliations Reporting Documentation Vendor coordination

Administrative Assistant

Cocoa Health and Extension Division (COCOBOD)

Jun 2019 - Aug 2019 (2 months)

Organized documentation for reporting and audit activities, and maintained filing systems and administrative records. Assisted with departmental tracking and follow-ups.

Documentation Filing Records Management Administrative Support Trackings

Administrative Support

Ghana Ports and Harbors Authority

Jun 2018 - Aug 2018 (2 months)

Recorded operational and inventory information, and maintained tasks, reports, and project documentation. Assisted with requisition tracking and administrative processes.

Operational Record Keeping Inventory Management Reporting Documentation Requisition Tracking Administrative Support