Looking for a job

Althaf ta

@althafta

Back Office Manager at Azorte – Reliance Retail who improved inventory accuracy through SAP stock processing and reconciliation.

India

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What I'm looking for

I’m seeking a challenging role where I can use my experience in SAP-based inventory management, inward and outward operations, and retail back-office processes to improve operational efficiency, maintain inventory accuracy, and contribute to organizational growth.

At Azorte – Reliance Retail, I managed daily back-office operations using SAP for inward and outward stock processing. I maintained inventory records through reconciliation and physical verification, and prepared stock movement reports for management.

I coordinated transfers between stores and warehouses and worked with warehouse, logistics, and store teams to resolve stock discrepancies. I also supported timely sales-floor replenishment and assisted in training team members on SAP transactions and back-office processes.

At Cogent E-Services – BPO, I handled customer billing and technical issues and achieved a 95% customer satisfaction score. I increased sales conversions to 120% of assigned targets and trained new employees on communication techniques and call handling; earlier, as a Site Engineer at Arcus Builders Calicut, I contributed to delivering a commercial building project 12 days ahead of schedule.

Experience

Work history, roles, and key accomplishments

Back Office Manager

Azorte - Reliance Retail

Sep 2025 - Jul 2026 (10 months)

Managed daily back-office operations using SAP for inward and outward stock processing, performed inventory transactions, and created/monitored GRN, STO, and TCN documents. Coordinated stock transfers, maintained accurate inventory records, prepared daily reports, resolved discrepancies, and trained team members on SAP processes.

SAP Inventory Management GRN STO TCN (Temporal Convolutional Network)Stock Reconciliation Documentation team training Reporting

Customer Support Executive

Cogent E Services

Feb 2024 - Mar 2025 (1 year 1 month)

Handled 80+ inbound customer interactions daily, resolved billing and technical issues efficiently, and achieved a 95% customer satisfaction score. Increased sales conversions to 120% of assigned targets, trained new employees, and maintained accurate customer records using CRM systems.

Customer Service Inbound Calls Issue Resolution CRM Sales Training Communication Skills

Site Engineer

Arcus Builders Calicut

Apr 2023 - Nov 2023 (7 months)

Supervised construction activities for a 10-storey commercial building, coordinated with engineers, contractors, and site workers, and ensured compliance with safety and quality standards. Monitored project progress, prepared daily reports, and delivered the project 12 days ahead of schedule.

Construction Supervision Project Coordination Safety Compliance Quality Assurance Reporting