Alpha Jacob
@alphajacob
Hospitality and tourism professional focused on guest experience and operational excellence.
NigeriaWhat I'm looking for
I am a hospitality and tourism professional with a B.Sc. in Hospitality and Tourism Management and a completed national service. I have worked in front office, reception, customer care, invoicing and tourism roles, gaining hands-on experience in guest services and daily operations.
I hold industry certifications in digital strategy, revenue management, OTAs and high-level hospitality, and I bring strong computer literacy, leadership and communication skills to improve guest satisfaction and operational efficiency. I am driven to apply revenue management and front-office expertise while growing within a collaborative, training-focused team.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Mrs. Tina U and Associates Ltd
Jan 2022 - Jan 2023 (1 year)
Handled customer inquiries and service delivery, resolved client issues, and supported client relations from 2022 to 2023.
Invoice Clerk
S.C. Okafor Nig. Ltd
Jan 2022 - Jan 2023 (1 year)
Processed invoices, maintained billing records and supported accounts payable workflows during 2022–2023.
Receptionist
Alheri Royal Hotel and Resorts
Jan 2021 - Jan 2023 (2 years)
Staffed reception/front office duties, managed guest arrivals and coordinated room allocations across 2021–2023.
Welfare Officer
NYSC CDS Group on Culture and Tourism
Jan 2021 - Jan 2023 (2 years)
Coordinated welfare activities and community engagement for the NYSC CDS Group on Culture and Tourism from 2021 to 2023.
Secretary/Lecturer
Adamawa State Polytechnic
Jan 2021 - Jan 2022 (1 year)
Served as NYSC Secretary and lectured in the Department of Leisure and Tourism Management, supporting academic and administrative tasks in 2021–2022.
Receptionist
Gashaka Gumti National Park
Jan 2018 - Jan 2019 (1 year)
Managed reception duties at the GGNP transit camp, greeting visitors and coordinating visitor information during 2018–2019.
Secretary
Wisdom Computer Training School
Jan 2012 - Jan 2013 (1 year)
Performed secretarial duties, documentation and administrative support at the training school from 2012 to 2013.
Tourism Officer
Economic Community of West African States
Jan 2024 - Present (1 year 8 months)
Served in the ECOWAS Immersion Professional Program supporting tourism initiatives and stakeholder coordination across institutions and agencies in 2024.
Front Office Manager
Star Exclusive Hotel and Hospitality
Jan 2023 - Present (2 years 8 months)
Managed front desk operations, guest check-ins/outs, and reservation coordination to ensure smooth daily hotel operations in 2023.
Education
Degrees, certifications, and relevant coursework
NNNational Youth Service Corps (NYSC)
Certificate of National Service, Community Service
Completed national youth service in Adamawa State and received a Certificate of National Service in 2022.
FWFederal University Wukari
Bachelor of Science, Hospitality and Tourism Management
Completed a Bachelor of Science in Hospitality and Tourism Management, graduating in 2021.
Wisdom Computer Training School
Diploma, Computer Appreciation
2012 - 2013
Completed a Diploma in Computer Appreciation during 2012–2013.
Smith Comprehensive Secondary School
Secondary School Certificate, General Secondary Education
Completed secondary education and obtained West African/NECO examinations in 2013.
Special Primary School Gayama
First School Leaving Certificate, Primary Education
Completed primary education and obtained the First School Leaving Certificate in 2007.
Availability
Location
NigeriaAuthorized to work in
Job categories
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