At VVIP Fast Track Ltd, I coordinated executive calendars, meetings, and administrative activities, alongside VIP airport services, transfers, and official visits. I also maintained executive records and liaised with service providers, vendors, clients, and airport authorities.
At Carolina Transportation, I streamlined documentation and onboarding processes, reducing processing time by 25%. I improved service request tracking to reduce response and resolution time by 30%, while maintaining a 92% customer satisfaction rating, and developed SOPs for support functions.

