Open to opportunities

Allie McLachlan

@alliemclachlan

Executive privacy operations leader automating data removal and scaling global services to protect individuals’ online privacy.

United States

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What I'm looking for

I’m looking for a privacy- or data-operations leadership role where I can automate workflows, scale global teams, expand compliant services, and deliver measurable customer outcomes—ideally with a culture of continuous improvement and operational rigor.

I lead privacy operations focused on removing PII from the internet and building scalable service organizations. At DELETEME, I rebuilt the Services organization into a Privacy Operations division, using technology and process improvements to increase automation from 40% to 80% as workload doubled.

I then aligned the exec team and drove service expansion beyond legacy offerings—building “DeleteMe for the Judiciary,” launching 5 additional removal services (including SEO, Real Estate Removal, and Google Streetview), and productizing value-add services. I also grew VIP customers by 20% by scaling based on customer feedback and established a roadmap for sustainable, measurable ARR growth.

I’ve managed and optimized multinational operations, leading a 130+ person workforce across the US, India, and LATAM while maintaining top-tier performance metrics. I improved labor efficiency by executing an operational exit from the Dominican Republic and establishing a new operational team in Colombia, and I scaled Bangalore from 30 to 70 headcount with a cost base of 15% of equivalent US labor.

Earlier, I scaled customer-facing operations and advocacy at SKILLZ and fintech teams—saving $1.2M through automation while maintaining 91% CSAT and 98% SLA, building B2C success with $2M incremental revenue per quarter, and rolling out tools like Salesforce CRM and Salesforce Service Cloud. Across roles, I bring McKinsey-trained structured problem-solving and a relentless focus on operational excellence, analytics, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Privacy Operations Leader

DeleteMe

Jul 2023 - Apr 2026 (2 years 9 months)

Rebuilt a services organization into a Privacy Operations division, increasing automation of task completion from 40% to 80% as monthly workload grew from 75k to 150k. Expanded data-removal services (including Judiciary) and launched value-add pipelines, increasing VIP customers by 20% and adding ~$1M ARR while leading 130+ staff across US, India, and LATAM.

Privacy Operations Data Removal Process Automation Workforce Optimization Customer Support

Player Advocacy & Support Lead

Skillz

Mar 2019 - Aug 2022 (3 years 5 months)

Led day-to-day operations across player advocacy and customer support, managing 100+ internal staff and 150 offshore support agents. Scaled teams through automation and offshoring to save $1.2M in 2021 while maintaining 91% CSAT and 98% SLA, and launched initiatives including Salesforce CRM for Customer Success and B2C Success programs generating $2M incremental revenue per quarter.

Customer Support Operations Player Advocacy Offshoring Strategy Salesforce CRM Escalation Management CSAT SLA Metrics Customer Success

Director of Customer Success & Ops

Human Interest

Mar 2018 - Mar 2019 (1 year)

Owned all post-sales functions including implementation, support, account management, and 401(k) operations. Grew the team from 6 to 20 in three months by building new software (including Salesforce Service Cloud), defined KPIs for onboarding and retention, and managed end-of-year reconciliation for 1,100 401(k) clients.

Customer Success Implementation Account Management Salesforce Service Cloud KPI Design Customer Retention Project Management Dialpad Survey Integration

Customer Support & Success Lead

Fivestars Loyalty

Jan 2015 - Mar 2018 (3 years 2 months)

Built and scaled customer and technical support from 4 staff to two US tiers of 12 agents plus an outsourced partner team in India. Led key initiatives including a status page launch that improved phone service level from 48% to 98%, support culture reset raising NPS from -15% to 70%, offline mode PRDs driving 5% lift in signups, and Canadian acquisition rollout integrating 2,500 customers with no

Customer Support Technical Support Outsourced Support Programs Phone Service Level Optimization Offline Mode Product Management NPS

Customer Care Manager

Demandforce

Nov 2013 - Dec 2015 (2 years 1 month)

Oversaw a 60-person customer support and tech support organization and managed a hiring surge that doubled the team from 30 to 60 in three months while reducing average wait time from 15 minutes to 30 seconds. Designed and operated ShoreTel IVR and reporting, implemented Brightmetrics call analytics, and built a Tier 2 escalation team for contract renewal and cancellation issues.

Customer Support Management ShoreTel IVR Brightmetrics Analytics Wait Time Reduction Escalation Management Tier 2 Support